NHS Morecambe Bay

The University Hospitals of Morecambe Bay NHS Trust includes three main hospital sites in Lancaster, Kendal and Furness and two other hospital centres in Morecambe and Ulverston.

With a population of more than 365,000 people in the communities it serves and a team of more than 5,600 employees, the Trust has worked with Space Creative since 2013 for design, digital and marketing services to help raise the profile of its work, improve transparency through effective internal and external communications and improve its image as an NHS employer.

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Task

Following an investigation in 2013 (which placed the Trust in special measures) and all the associated negative media coverage, Space Creative was initially appointed to create a new website for the Trust and subsequently to help re-build the image and reputation of the Trust through cohesive and effective communication tools.

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Approach

We began by working closely with the Trust’s board and Communications Team to create a new ‘Fresh Thinking’ website; a patient-friendly version of their annual report and accounts; and some designs and graphics for internal communications activity which has, over time, evolved to include patient, visitor and staff communications materials.

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Results

Within a month of the “Fresh Thinking” website going live, visitor numbers were up 40%. Since then, our relationship with the Trust has gone from strength to strength and we’re now providing regular design and artwork services to wards for specific campaigns as well as for ongoing communications and recruitment event activities.

Design Testimonials

Applause

The People Directory looks fantastic – a really great piece of work! Thanks so much – very happy!
Estelle Robertson Tunstall
Friendly and efficient, they are always eager to help.
Janet Sycamore TDCA
They were always on hand to help when needed and were always understanding and extremely friendly to deal with. We have no hesitation in recommending Space Creative, regardless of your marketing needs.
Cameron Innes HICA Care Homes
We have been working with Space Creative for 2 years now and they have never failed to deliver high quality design, assistance and advice with our marketing products, whether it has been the school prospectus, website design, school DVD or other promotional material.
Janet Falkingham Read School
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Space Creative acquired by the
Wrapped Agency

Space Creative has been acquired by the Wrapped Agency. Please visit the Wrapped Agency Website for any enquiries.